From January 1, 2021, the NSW Government has made it mandatory for our venues to use the Service NSW QR code to check-in our patrons, in addition to our current sign-in practices for the Registered Clubs Act.

This change follows a recent Public Health Order and announcement from Premier Gladys Berejiklian regarding updated COVID-19 contact tracing requirements. In the Premier’s announcement, she again urged people visiting venues to “check-in” using the Service NSW app.

Why are my details being captured when I attend a COVID Safe business? 
To protect the people of NSW and ensure NSW Health can quickly contact people in the event of a COVID-19 outbreak, under the Public Health Order, Registered Clubs are required to keep a record of all staff, visitors and contractors that have attended the premises. The information will only be used for the purposes of tracing COVID-19 infections if they occur.

What is the COVID Safe Check-in feature? 
The COVID Safe Check-In is a new feature on the Service NSW app which provides a contactless method – a QR code – to record your visit to COVID Safe businesses.

What is a QR code? 
A QR code is like a barcode. When signing into a COVID Safe business, you can use the Service NSW app to scan the business’ QR code provided to them by the NSW Government.

How do I scan the QR code?  
Customers will log in or download the Service NSW app, select the COVID Safe Check-in tile from the homepage, and follow the prompts to scan the QR Code and sign in.

What if I don't have a smart phone?
In situations where you do not own or have in your possession a smart phone, you will be required to sign-in as per the existing entry requirements.

For what purpose will my information be used? 
Service NSW will only collect your name, contact details (as available on your MyServiceNSW Account), and date and time of entry so that NSW Health may contact you for the purpose of contact tracing, should it be necessary.

What if I don’t want to provide my details? 
Some businesses are required to record customers' contact details under the Public Health Order, to assist with any contact tracing that may be necessary. Under the Order, you’re required to provide your details upon entry to these businesses. If you choose not to provide your details, you’ll be refused entry.


We have recently been notified by NSW Health that two patrons who visited Monkey Mania and La Piazza at Bankstown Sports on the 28th of December 2020  between 9:30am and 2:00pm have since tested positive to COVID-19. 

We are currently working with NSW Health to notify those who may have been in contact with the individuals. Patrons who may have been at risk will be contacted directly by NSW Health.

Monkey Mania and La Piazza have been closed for deep cleaning and all staff who worked in the affected areas have been asked to isolate and get a COVID test.

If you visited Bankstown Sports Club on the 28th December 2020 between 9:30 am and 2:00 pm please  be mindful of symptoms such as fever, cough, sore throat, difficulty breathing, loss of smell/taste, muscle/joint pains, diarrhoea, nausea/vomiting and seek medical advice.

What next?

We will continue to keep you updated via email or sms and on our social pages. We ask that you remain patient at this time and implore anyone who may have visited Bankstown sports during this time to get tested.


Bankstown Sports and our associated venues have introduced additional measures to maintain safety and expect that visitors will comply to the required procedures also:

  • We will commence taking bookings for Greenfield Station Bistro and Lucky Cheng's.
  • Reservations made for our restaurants will be limited to a maximum of 30 guests. Bookings can be made online or by calling 9722 9810.
  • All members and visitors will be required to swipe, scan or sign in for contact tracing purposes,
  • We encourage all members to download the COVID-SAFE app.

Furniture and floor stickers have been positioned throughout the club to help visitors stay at least 1.5m apart (household groups excepted) – please follow these indicators when in venue, as well as directions from our social distancing marshals.

   Take personal action to reduce exposures and stay healthy
   The most important action is to practice good hand hygiene.
   Take the following steps to reduce your exposure and chances of getting ill with COVID-19:

  • Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use the hand sanitiser provided.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your nose and mouth with a tissue when you cough or sneeze, throw soiled tissues in the bin and clean your hands with soap and water or sanitiser. If you don’t have a tissue, cover your sneeze or cough with your elbow.
  • Stay home if you are sick and don’t expose others. If you are unwell with flu-like symptoms, do not go outside your property or home, do not go to work, school or shops unless it is essential. 

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  •    How do I know where I can sit and dine? Please see each restaurant's requirements on the website, or ask one of our friendly staff in venue. 
  •    Do I have to book to dine at the restaurants? Yes, we strongly recommend that you book ahead to avoid disappointment. This helps us plan and ensure social distancing measures are followed. Please see each restaurant's requirements on the website. 
  •    What happens if I start to feel unwell while I am visiting? Tell a staff member immediately. All staff at Bankstown Sports and our associated venues have undergone basic infection control training.
  •    What happens if I am feeling unwell before I visit? Please stay home, until you are feeling better 
  •    What will happen with your regular weekly activities and entertainment?  We will keep you updated once we know when our weekly activities can be reinstated. Our priority is staff and visitor safety.



Copyright © 2018 Bankstown Sports Club.
All Rights Reserved.



8 Greenfield Parade,
Bankstown NSW 2200

T: 02 9722 9888 | F: 02 9793 9355